CUSTOMER CARE

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Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

123-456-7890

or send us an email to:

info@mysite.com

RETURNS

You can return or get a refund within 7 days of your purchase. The product must not be damaged or used.Items on sale aren't eligible for refunds or exchange. The shipping cost will not be covered by Rostella. 

FAQ

Do you provide International delivery?

 

Yes, We do provide International delivery. However, the delivery fee won't be covered by Rostella. 

How do I return an item?

 

Please let us know by sending a request through an email. We can be approached in the customer care too. 

 

What is your returns policy?

 

You can return or get a refund within 7 days of your purchase. The product must not be damaged or used.Items on sale aren't eligible for refunds or exchange. The shipping cost will not be covered by Rostella. 

How do I track my order?

 

Your order can be tracked by an unique number provided by the post. An email or text message will be sent to track your order. 

 

How can I contact your couriers?

 

Contact number/email will be sent to your email or text messages. 

 

What are your delivery options?

 

Standard post delivery or express delivery options are available by the Australia Post. The cost of delivery will differ on several options you choose. 

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